Shipping & Delivery

– Standard delivery time is 5 to 10 business days, depending on shipping couriers. We ship via UPS, Fedex and DHL air shipping. Please note that orders are shipped and delivered on business days only (excluding weekend and holidays)

– Delivery carriers (DHL, UPS, Fedex) are free-chosen by customers. Before shipping, sellers provide customers with videos of their ordered products. The seller becomes responsible for handling packages to shipping carriers in Vietnam, which provide international shipping with documents, ensuring the parcels arrive right with tracking code. The tracking code will be forwarded to customers to track the packages during delivery transit on the website. The delivery company becomes responsible for delivery processes (delivery time, delays, lost packages or damaged packages)

– Get online tracking: ups.com; dhl.com; fedex.com

– If any packages are lost or damaged, responsibility is shifted to the delivery company, and the seller will require customers to file a claim with the shipper. Both the seller and the buyer need to wait for a set period (to ensure that the package is truly lost). On behalf of the shipping company, we will transfer the refund of missing or damaged goods from the shipping company to the customer (official document provided).

– Keep in mind that if the customer is not present to pick up the package, and the mail carrier leaves a notice, it is then essentially “successfully delivered” in front of your door or mailbox. The seller is not in control of the customer not being home or providing an incorrect address. In these circumstances, the package would be the customer’s responsibility.

– Signature required is suggested. The recipient has to be physically present to receive the package. Signature is secured, and it will not drop off the package.

– Refund value: shipping company (UPS/DHL/Fedex) provides all packages automatically with a maximum $100 worth of liability for loss or damage.

– Shipping insurance: for all carriers, the cost of shipping insurance depends on the value of the shipped items.

Insurance costs 5% to 10% of the total value, if there is any lost packages, you get a refund 50% or 100% of the total respectively.