Exchanges, Returns & Refunds

WE ARE ALWAYS HERE TO HELP.

Our long-term warranty policy means loyal wholesale customers can always exchange the hair extensions if any matter arises. Sheen Hair is willing to support and exchange products in case there are any concerns. 

We are pleased to accommodate returns and exchanges within 30 days on all hair extensions for wholesale customers that have not been opened, worn, or tampered with. If you are returning your order for a refund, you will be responsible for your own return shipping costs. The shipping label amount will be deducted from your total refund. If you are using your own shipping label, we recommend that you send your package with a tracking number included as we cannot take responsibility for lost returns.

A full refund will be provided to the original method of payment after we have received, inspected, and confirmed that the returned hair extensions were not opened. This can take up to 3-5 business days to finalize.

*Most financial institutions will take an average of 3-5 days to process the refund, however, it could take longer. Please allow up to 7-10 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

** if you are under 18 years old, you are required to inform a parent or guardian about Sheen Hair Vietnam terms and conditions as well as requiring their consent before placing an order.

**** NO RETURN OR EXCHANGE FOR OPENED SETS: human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all our customers. Once your package arrives at our warehouse, it will be inspected to ensure the security seals haven’t been tampered with. If we find the seals have been tampered with, you will not receive a refund or an exchange. Reminding you that our sales team will make video call to you for final check and confirmation before shipping. If you have any questions or concerns, please email our team: [email protected]

Our Customer Service – SHEEN HAIR VIETNAM 24/7

With the objective developing long-term business partnerships, we believe that the professional customer service is a determining success factor. Our informative and enthusiastic sales team is willing to support customers round-the-clock. Every request will be consulted in detail until satisfaction is assured.

Sheen Hair Vietnam would love to hear from you – Please contact us by WhatsApp or by email and our Sales Team will get back to you as soon as possible.

Email: [email protected]

WhatsApp: +8496 595 2126